CHARMED COLLECTION @ 6pm BST ♡ Free U.K. shipping for orders £20+ ♡ Free worldwide shipping for orders £60+

Shipping

Please allow 4-6 weeks for current processing time on made to order items such as the 'Fidget' Range, these are all made by hand and created per order that is received, please be mindful that there may be orders in front of your own.

Once I have shipped your order and it is in the hands of the Royal Mail it is no longer my responsibility.

SHIPPING TO OVER 200 COUNTRIES

We are proud to offer international shipping services. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.

LOST/MISSING PACKAGES

Ellapis are not liable if the incorrect address is placed during the checkout process. Please make sure that your billing and shipping address is correct before processing your order. If we have made an error we will fully take responsibility of the original order that was made for you at no charge.

CUSTOMS

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.

TRACKING INFORMATION

You will receive an email with a tracking number if you paid for tracked delivery.

MY TRACKING SAYS “NO INFORMATION AVAILABLE AT THE MOMENT”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.